Answers to common questions about scheduling, payments, intake forms, and portal access.
Scheduling & Portal Access
How do I schedule my first session?
Begin by completing the consultation form. After submission and clinical fit review, you will be directed to schedule your consultation and receive access to the client portal for future scheduling.
How do I schedule ongoing sessions?
Returning clients may schedule sessions directly through the secure client access portal using the scheduling link provided.
What if I need to reschedule or cancel?
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or missed appointments may be subject to the full session fee.
How soon can I book an appointment?
Availability varies based on current openings. Available scheduling options will appear once portal access is granted.
Intake & Consent Forms
Where do I complete intake paperwork?
All intake, consent, and required documentation are completed securely through the client portal prior to your first full session.
Do I need to complete paperwork before scheduling?
Initial consultation requests are completed first. Full intake paperwork is generally required before beginning ongoing counseling services.
Can I access my documents later?
Yes. Secure forms and required documents are available through your protected client access portal.
Payment & Fees
How do I make a payment?
Payments are submitted securely through the designated payment section within the client access portal.
When is payment due?
Payment is typically required prior to your scheduled session unless otherwise discussed.
Do you accept insurance?
This practice operates primarily as a private pay service. Superbills may be available for eligible out-of-network reimbursement.
Technical Support
I forgot my portal password or access link. What should I do?
Use the password reset or recovery option provided through the portal system. If issues persist, contact the practice directly for assistance.
I am having trouble accessing forms or scheduling.
Ensure you are using the correct secure links and an updated browser. Private/incognito browsing may help resolve access or caching issues.
I did not receive a confirmation email.
Please check spam or promotions folders. If confirmation is still missing, contact the practice to verify successful submission.
Crisis & Urgent Support
What if I am in crisis?
This portal and practice website are not monitored for emergencies. If you are experiencing a mental health crisis, call or text 988 or contact local emergency services immediately.